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A big chunk of that, purchased online, which is convenient but poses risks. The National Retail Federation predicts holiday sales could grow as much as 10.5% to $850 billion over last year. Scammers know there’s a pent-up demand emerging from the pandemic. That’s why consumers need to be educated.” Every day, there’s a new twist to a different scam. “They are coming at them with everything at people. I have never seen it so bad right now,” Bernace said. “This is my 34th year at the Better Business Bureau. Bernace is, however, talking about shopping and thieves who are scoring their own deals. Steve Bernace, the BBB’s president and CEO, isn’t talking about the crowds at the mall – or the pop ads online.

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It’s why the Better Business Bureau is offering tips on how to avoid becoming a victim. You can report a local scam to the Cuyahoga County Scam Squad.With the surge in holiday shopping, scammers are looking for an easy target. “It can be embarrassing, because you know after once I realized I’m probably not getting this money back I was like ‘ugh I just want to move on and not deal with it, but my advice would be not to take it lying down, because there are agencies that want to help,” he said. Romer hopes however that anyone in the same unfortunate situation as him will report it to authorities. Consumers should also remember that “unlimited mileage” often does not pertain to out-of-state travel.

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Rental car companies may also charge a fee if the car is returned with a less than full tank. Either forgo the E-Z Pass or the toll roads. Some of these fees may be as high as $25. These all should be noted at the time of rental to help prevent companies from trying to collect old damages on your account.Be Aware of Additional Fees - Rental car companies may charge fees on using additional devices, such as an E-Z Pass, on toll roads.

Check Vehicles Thoroughly When Picking up the Vehicle - Check vehicles thoroughly for any chips in the glass, paint, or dings.

Beware Aware of Insurance Fees - Check your personal vehicle insurance to see what kind of coverage applies in a rental car situation to avoid buying duplicate coverage from the rental car company.

Research the company carefully and get all terms in writing.

If It Sounds Too Good To Be True, It Probably Is - If you are shopping for deals, be leery of companies offering very low prices or a discount only available if you provide payment through a gift card.

If you are making rental arrangements online, be sure you are on the company’s site and not a look-alike.

Double Check the phone number and URL - Googling phone numbers can often land you in the hands of an imposter.

Check BBB.org - Always check car rental company ratings with BBB to see if the business is reputable.

Scammers prefer to use methods such as these because there is little recourse if there is a dispute.

Pay by credit card - Beware of any company asking for alternative payment methods (such as a prepaid debit card or gift cards).

He called the real Budget Rent a Car that told him they don’t deliver cars. He tried to call back his rental representative but the number went straight to voicemail. When the car was not delivered as promised the next day, the consumer became concerned. The man purchased the card and then read the scammers the information off the back of the card. I arranged for the rental car to be delivered.” The man says he was told by the representative on the phone that he could get a discount if he paid the entire $300 security deposit with a Go Bank Visa card purchased at Walgreens. He told BBB “I needed a rental car and called Budget Rent A Car from a phone number I located on Google. Recently an East Cleveland man reported to BBB he was scammed when he went online and Googled the phone number for Budget Rent a Car. However, McConnell says scammers aren’t just hitting people in vacation destinations.

“It’s hard when you can only go by the internet and you are a thousand miles away or whatever,” Romer said.

He hasn’t heard back since requesting to cancel the reservation and get the deposit refunded.